At Riot Kayaks we stand behind all of our kayaks with our North American 5-year Limited Warranty.
In the event of a problem with your kayak our main goal is to resolve the issue in a straight-forward and hassle-free manner, getting you back on the water as quickly as possible.
In case of an issue with your kayak, please consult the Riot Limited Warranty details listed here: Riot 5-year Limited Warranty to make sure you understand what is covered and what is not.
Please keep in mind that only manufacturing defects are covered, normal wear and tear are not. We understand that whitewater kayaking sometimes involves direct contact with rocks, but, unless proven that the material was defective, hull failures resulting from impacts or abrasion are not covered.
If you have read the warranty agreement and feel that your case still fits the warranty criteria and that you have a validwarranty issue please fill in the form below and someone from Riot headquarters will be in contact with you within 5 working days with a solution. If your case is notcovered by warranty please visit either our FAQs for repair suggestions or fill out a Parts Request Form in the case of broken/lost parts .
If your warranty issue entitles you to a replacement kayak it is advisable for you to find a local non-residential address that would accept your shipment (or arrange with your local Riot Kayak dealer for a drop-off at their store) as every kayak shipment going to a residential address will be invoiced an extra $80.00.
By properly filling out the warranty form, you ensure yourself the best possible service and response time we can offer.
Your original sales receipt is mandatory to prove that you are the first owner of the boat and pictures are required for us to validate your claim.
Make sure that the quality of the pictures is good enough for us to work properly and that the damage is clearly visible. For example, to show a small crack, insert a pen or a sharp object in it, to show a warped section, put a ruler next to it and so on.